This is Lesson #4 in the pages that most spoke to me in What Matters Now. This one reminds me that while I need to embrace the benefits of new technology, I need to remember that there are parts of what has worked well in the past that I need to still maintain. Human nature will always be human nature and the ways that some companies have tapped into what appeals to us as humans in the past will continue to appeal to us in the future. (I think specifically of things like a genuine interest in people that leads to better customer service, a follow up conversation, etc. )
Lesson #1 Passion (page 51)
Lesson #2 Knowing (page 78)
Lesson #3 Change (page 50)
Lesson #4 Connected (Page 12)
